Thursday, 10 December 2015

Poster of the Month, December 2015: The importance of quality in the workplace

Quality is a
— not just a
finishing touch

's Poster of the Month shows how quality is not just about dressing things up to look good. It is a principal that needs to be applied to every aspect of your business — from the ground up.

Quality makes a solid foundation on which to build everything else.

Presentation is only one thing to think about, you also need to consider your:
  • Service — attitude and manner when dealing with customers
  • Flexibility going the extra mile to respond to customers' needs
  • Reliability — being dependable and doing what you promise to do
  • Delivery — delivering on time, with pride, care and attention to detail
  • Corrective action — responding appropriately if things go wrong 

Your employees are instrumental in delivering quality.

You can help your employees to help your customers by establishing a nurturing culture that respects, encourages and involves them.

Here are just some of the ways your company culture can support your employees:

  • Provide adequate training and support
  • Allow them autonomy to do their job without being micromanaged or constantly having to seek approval/authorisation/guidance from a superior
  • Motivate staff to succeed and achieve high standards
  • Celebrate and reward success 
  • Listen and respond to employees' ideas and concerns
A culture like this makes employees more invested in what they are doing and more likely to do it well.

The result?

Well let's just say if your company was a stick of seaside rock, it would read QUALITY right through the middle!

If you like what you have read here today and would like to implement some of these principles in your company or organisation, Kodiak's workplace poster programme could help you do just that.

To find out more, please give us a call on: 01530 456 000

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