Quality is a
— not just a
December's Poster of the Month shows how quality is not just about dressing things up to look good. It is a principal that needs to be applied to every aspect of your business — from the ground up.
Quality makes a solid foundation on which to build everything else.Presentation is only one thing to think about, you also need to consider your:
- Service — attitude and manner when dealing with customers
- Flexibility — going the extra mile to respond to customers' needs
- Reliability — being dependable and doing what you promise to do
- Delivery — delivering on time, with pride, care and attention to detail
- Corrective action — responding appropriately if things go wrong
Your employees are instrumental in delivering quality.You can help your employees to help your customers by establishing a nurturing culture that respects, encourages and involves them.
Here are just some of the ways your company culture can support your employees:
- Provide adequate training and support
- Allow them autonomy to do their job without being micromanaged or constantly having to seek approval/authorisation/guidance from a superior
- Motivate staff to succeed and achieve high standards
- Celebrate and reward success
- Listen and respond to employees' ideas and concerns
Well let's just say if your company was a stick of seaside rock, it would read QUALITY right through the middle!